Frequently Asked Questions


Can I see a proof before my item is shipped?

Absolutely! Once you place your order, we will email your digital proofs within 2 business days. We will make any revisions you request prior to printing your item. Get more details on our proofing process here.

Can I customize the wording on my item?

Absolutely! All wording can be completely customized on all items. Please choose “custom wording” when entering your personalization on the product page. You can also type any special instructions or wording customization in the “notes” text box, which you will see once you add your items to the cart. And don't worry - after you place your order, we will send you digital proofs via email before printing your item, to ensure it is exactly what you want!

Can I change the design on my item?

At this time, we can only accomodate the following design changes upon request:

  • Any text/wording
  • Text color (on paper products only)
  • Simple layout changes (i.e. align the text to the center/left/right).
  • Change the font style to one that is already used in the design (i.e. change the headline font to match the body font or vise versa).

Changes we *cannot* make to the products in our shop:

  • Changes to the design of the graphics
  • Changes to the color of the graphic (aside from the ones aleady offered as an option).
  • Text color on bags (other than the options offered)
What is your refund policy?

Due to the personalized nature of the items sold in our shop, we do not accept returns or refunds on any personalized product, after it has been printed and/or shipped. You can cancel your order for any reason as long as you have not yet approved your digital proofs and we have not printed the items. You can read our full refund policy here

How long will it take to get my items? My event is in a couple of weeks!

The standard production time for personalized products is 5-7 business days. Once we print/ship the product, it will take another 3-5 days to be delivered using standard shipping. If you need it faster, you can upgrade to priority or express shipping.

You can see more on our shipping policy here .

You can see the estimated delivery date right below the "add to cart" button on the product page. This date will differ depending on when you place your order and how quickly you approve the proofs.

If you need your order sooner, we may be able to rush your order depending on on a few factors.

To inquire about rushing an order, please contact us prior to placing your order and let us know the item you want to order, the date you need it, and the country you're shipping to.  

Can you rush my order?

We may be able to rush the production of your order depending on our current order volume, time of year, and your event date. To inquire about rushing an order, please contact us prior to placing your order and provide the following information:

  • the item you want to order
  • the date you need it
  • the country you're shipping to 

Please note: Rush orders are not guaranteed and it only includes production (i.e. proofs/printing/packing). If we are able to rush production, you will also need to upgrade to priority or express shipping at checkout to ensure your order gets delivered in a timely fashion.

Are you located in the United States?

Yes! Our shop is based in Austin, TX where we print and ship all of our products.

Do you ship to Canada?

Yes! We frequently ship to Canada via UPS. Most packages are delivered to Canada within 7-12 business days.

If you need your items sooner, you can upgrade to Express shipping (NOTE: Express shipping expedites the shipping carrier's delivery timeline but not Destination Wedding Details' production timeline).

Although unusual, International Mail can sometimes be delayed at Customs. If you are shipping to Canada, we ask that you order at least 8 weeks before your travel day, to ensure you receive your items before your wedding even if they are held up at Customs. Destination Wedding Details is not responsible for delays due to Customs.

Please be advised that all taxes, duties, and brokerage fees are the responsibility of the buyer and those fees are calculated and charged at checkout along with the shipping costs.  

 See Shipping Policy here .