Frequently Asked Questions

Vacation FAQ

Our shop will be closed for vacation from March 3 - 19, 2024. We will not take new orders during that time. See below for more details.

I placed an order before you closed for vacation, when will I receive it?

All orders placed before 4PM central time on March 3,2024 will be shipped by March 11, 2024 and will be delivered according to the shipping carrier’s delivery timeline.

We will send out an email notification with a tracking number for all orders shipped by March 11, 2024.

If you do not see the email in your inbox, please check your spam/promotions folders.
You can also check your order status and tracking here.

I would like to place an order but I don’t see the option to checkout!

Our shop is closed for a vacation break from March 11 – March 19, 2024.

In order to ensure all orders are shipped out without delays, we are not taking new orders after the cut off of March 3rd.

We will be open for business and ready to take new orders on March 19, 2024!

Sign up on the notification pop-up to get an alert when the shop opens on March 19, along with a 25% discount off your entire order.

I placed an order before you closed for vacation, when will I receive it?

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I have a question. Is there someone available to help me now?

Our customer service is currently open and available to answer any questions you have. To contact us, please use our Live Chat or email us at

We will respond during our normal business hours, Monday – Friday, 9am – 2pm Central Time

Customer service will be closed from March 11 – 19 and will only be available to answer urgent questions about existing orders that were placed before March 3, 2024.

You can always check your order status here.

Is there anyone I can contact about my order status?

You can check your order status at any time by visiting our order status page here.

Our customer service is open and available to answer any questions you have. To contact us, please email or send us a message via the Live chat.

We will respond to your message during our normal business hours, Monday – Friday, 9am – 2pm Central Time.

Our customer service will be closed March 11 – March 19, 2024. During this time, there will be one rep assigned to answer urgent emails sent to only from customers who placed an order before March 3rd.

I want to place an order when you re-open on March 19. When will I receive my package?

If you place an order on March 19, and approve the digital proofs within 1 business day, your estimated delivery date is between March 26 - 27 within the U.S.

If you need your order shipped more quickly, you can upgrade to Priority Express shipping at checkout.

Disclaimer: The above delivery dates are estimates provided by the US Postal Service (USPS) and are subject to change. Once your package is shipped, Destination Wedding Details is not responsible for any delays resulting from errors made by the shipping carrier.

You can see our shipping policy here.

General FAQ's

Can I see a proof before my item is shipped?

Absolutely! Once you place your order, we will email your digital proofs within 2 business days. We will make any revisions you request prior to printing your item. Get more details on our proofing process here.

Can I customize the wording on my item?

Absolutely! All wording can be completely customized on all items. Please choose “custom wording” when entering your personalization on the product page. You can also type any special instructions or wording customization in the “notes” text box, which you will see once you add your items to the cart. And don't worry - after you place your order, we will send you digital proofs via email before printing your item, to ensure it is exactly what you want!

Can I change the design on my item?

At this time, we can only accomodate the following design changes upon request:

  • Any text/wording
  • Text color (on paper products only)
  • Simple layout changes (i.e. align the text to the center/left/right).
  • Change the font style to one that is already used in the design (i.e. change the headline font to match the body font or vise versa).

Changes we *cannot* make to the products in our shop:

  • Changes to the design of the graphics
  • Changes to the color of the graphic (aside from the ones aleady offered as an option).
  • Text color on bags (other than the options offered)
What is your refund policy?

Due to the personalized nature of the items sold in our shop, we do not accept returns or refunds on any personalized product, after it has been printed and/or shipped. You can cancel your order for any reason as long as you have not yet approved your digital proofs and we have not printed the items. You can read our full refund policy here

How long will it take to get my items? My event is in a couple of weeks!

The standard production time for personalized products is 5-7 business days. Once we print/ship the product, it will take another 3-5 days to be delivered using standard shipping. If you need it faster, you can upgrade to priority or express shipping.

You can see more on our shipping policy here .

You can see the estimated delivery date right below the "add to cart" button on the product page. This date will differ depending on when you place your order and how quickly you approve the proofs.

If you need your order sooner, we may be able to rush your order depending on on a few factors.

To inquire about rushing an order, please contact us prior to placing your order and let us know the item you want to order, the date you need it, and the country you're shipping to.  

Can you rush my order?

We may be able to rush the production of your order depending on our current order volume, time of year, and your event date. To inquire about rushing an order, please contact us prior to placing your order and provide the following information:

  • the item you want to order
  • the date you need it
  • the country you're shipping to 

Please note: Rush orders are not guaranteed and it only includes production (i.e. proofs/printing/packing). If we are able to rush production, you will also need to upgrade to priority or express shipping at checkout to ensure your order gets delivered in a timely fashion.

Are you located in the United States?

Yes! Our shop is based in Austin, TX where we print and ship all of our products.

Do you ship to Canada?

Yes! We frequently ship to Canada via UPS. Most packages are delivered to Canada within 7-12 business days.

If you need your items sooner, you can upgrade to Express shipping (NOTE: Express shipping expedites the shipping carrier's delivery timeline but not Destination Wedding Details' production timeline).

Although unusual, International Mail can sometimes be delayed at Customs. If you are shipping to Canada, we ask that you order at least 8 weeks before your travel day, to ensure you receive your items before your wedding even if they are held up at Customs. Destination Wedding Details is not responsible for delays due to Customs.

Please be advised that all taxes, duties, and brokerage fees are the responsibility of the buyer and those fees are calculated and charged at checkout along with the shipping costs.  

 See Shipping Policy here .