Below are answers to frequently asked questions. Still can't find the answer to your question? Contact us via chat, email or phone.
Absolutely! Once you place your order, we will email your digital proofs within 2 business days. We will make any revisions you request prior to printing your item. Get more details on our proofing process here .
Absolutely! All wording can be completely customized on all items. Please choose “custom wording” when entering your personalization on the product page. You can also type any special instructions or wording customization in the “notes” text box, which you will see once you add your items to the cart. And don't worry - after you place your order, we will send you digital proofs via email before printing your item, to ensure it is exactly what you want!
At this time, we are only able to customize the design with the options offered on the product page. You can personalize/add/remove any of the wording on your item and we will be happy to make minor changes to the layout upon request.
The estimated delivery date is based on the date you place your order, and how quickly you approve your digital proofs. Please refer to the “estimated delivery date”, which is located right below the price on the product page, and will differ depending on when you place your order. If you need your order sooner, we may be able to rush your order depending on on a few factors. To inquire about rushing an order, please contact us prior to placing your order and let us know the item you want to order, the date you need it, and the country you're shipping to.
You can see more on our shipping policy here .
Yes! Our shop is based in Austin, Texas, where we print and ship all of our items.
Yes! We frequently ship to Canada via UPS. Most packages are delivered to Canada within 7-12 days using Standard Shipping. If you need your items sooner, you can upgrade to Express shipping (NOTE: Express shipping expedites the shipping carrier's delivery timeline but not Destination Wedding Details' production timeline). Please note that International Mail can sometimes be delayed at Customs. If you are shipping to Canada, we ask that you order at least 8 weeks before your travel day, to ensure you receive your items before your wedding even if they are held up at Customs. Destination Wedding Details is not responsible for delays due to Customs.
Please be advised that all taxes, duties, and brokerage fees are the responsibility of the buyer and those fees are calculated and charged at checkout along with the shipping costs.
See Shipping Policy here .
Due to the personalized nature of the items sold in our shop, we do not accept returns or refunds on any personalized product, after it has been printed and/or shipped. You can cancel your order for any reason as long as you have not yet approved your digital proofs and we have not printed the items. You can read our full refund policy here .
(Mon - Fri 9am - 2pm CST)